Delivery & Returns
Shipping & Delivery
Please Allow 4-6 Days For Delivery
Whilst we can ship to virtually any address in the world our fixed rate of $19.95 is calculated for Australia Only.
As our products are sourced overseas we ask you be patient with delivery times. We aim for between 4 - 6 days from order to delivery to your door. We use world renowned delivery firm DHL to deliver your product from manufacturer directly to you.
If you are concerned about the time taking for delivery please Contact Us with your order number and details about the product you have purchased and we will be shortly in contact with you and with details from our supplier and/or Delivery Firm.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Note: No returns of items are allowed (unless faulty) if obtained through the Governments Stoma Appliance Scheme, so please check size requirements carefully.
Our aim is 100% satisfaction.